OCS
Regional Operations Manager – Ideal for Ex-Forces Leaders
Locations covered: Croydon, Plymouth, Weymouth, Gloucester, Swansea
Working hours: Monday to Friday, 08:00–16:30 (with flexibility to meet operational needs)
About OCS UK & Ireland
OCS is one of the UK’s largest facilities management providers, with over 50,000 colleagues and a turnover of £2 billion. We deliver essential services like cleaning, security, catering, hard FM, and technical support to clients across a wide range of sectors.
We’re on a mission to make people and places the best they can be, for our teams, our customers, and the communities we serve. We live by our TRUE values: Trust, Respect, Unity and Empowerment, values that align closely with military culture and leadership.
Why This Role Might Be Right for You
If you’ve served in the Armed Forces and led teams in dynamic, operational environments, this role could be a great fit. You’ll draw on your leadership, planning, and people skills to manage a multi-site operation that delivers key support services to clients, keeping people safe, places clean, and operations running smoothly.
The Role: What You’ll Be Doing
You’ll be responsible for managing a team of two site managers and around 50 operatives across five locations. Services delivered include:
Technical/Hard FM
Cleaning
Reception and Helpdesk
Porterage and Accommodation Services
Waste Management
Security
You’ll be out and about often, providing hands-on leadership across sites, keeping close contact with the client, and solving problems as they arise.
Key Responsibilities
Lead, motivate and support your team to deliver top-quality services
Maintain strong working relationships with clients, being their go-to person for day-to-day operations
Monitor service standards and ensure KPIs and SLAs are met
Lead improvement initiatives and contribute to wider business strategy
Ensure health & safety standards are upheld at all times
Provide leadership across all IFM (Integrated Facilities Management) services
Represent the business professionally and manage key performance and financial reporting
Attend and lead client performance meetings and ensure contractual obligations are met
What We’re Looking For
We welcome candidates from Armed Forces backgrounds, especially those with experience in operations, logistics, engineering, or personnel management.
You’ll likely have:
Strong leadership skills and a track record of managing teams
A focus on service delivery, standards, and efficiency
Good understanding of Health & Safety (NEBOSH or similar is an advantage)
Ability to manage across multiple sites and adapt quickly
Excellent planning, communication, and reporting skills
Professionalism and confidence in dealing with clients
Security clearance or a willingness to obtain a licence (non-frontline)
This is a great opportunity for someone ready to take on regional responsibility in a company that values structure, leadership and teamwork – all things you’ve mastered in service. Training and onboarding will be provided to help you adjust to the civilian environment while building on the experience you already have.