Smart Solutions
Smart Solutions
Job description
Job Overview: Credit Controller
Location: Bromborough
Working Hours: Monday to Friday 08:30 – 17:00
Salary : £25.000-£27.000
The Role:
We are seeking a dedicated Credit Controller to join our team, reporting to the Head of Transactional Services. Your main responsibility will be collecting cash on time while minimizing bad debts, and providing excellent customer service.
Key Responsibilities:
Manage customer portfolios to ensure timely payments.
Handle customer inquiries and maintain accurate records.
Process payments, issue invoices, and manage direct debit mandates.
Build customer relationships, reconcile statements, and escalate concerns as needed.
Update Credit Hound with collection activities and manage queries.
Ideal Candidate:
2+ years’ experience in credit control, handling high transaction volumes.
Strong organizational skills and experience with online transaction portals (e.g., ProActis, Tradex).
Proven ability to meet cash collection targets and minimize bad debts.
Qualifications:
Essential:
2 years of credit control experience.
High level of written and oral communication skills.
Strong Microsoft Excel skills.
Knowledge of the end-to-end credit control process.
Desirable:
ICM Level 3.
Customer service experience.
Familiarity with SAGE, SAGE CRM, AMCS, and Credit Hound