• Full Time
  • Cheltenham
  • £35k - £55k + bonus + benefits GBP / Year

Website Forfusion

We’re an agile team of IT experts.

Overview

At Forfusion, we take pride in delivering world-class Cisco solutions and managed services to our rapidly growing client base. We’re looking for talented, enthusiastic and resourceful individuals to join our Cisco network support team to help deliver secure network environments using the latest Cisco products and services.

There’s never been a more exciting time for us, and we’re looking for like-minded, ambitious individuals who can help us build our business.

Who Will Succeed in This Role?

You will have experience supporting complex Cisco network architectures and security solutions. You are comfortable working as part of a team of engineers to deliver support services to public sector organisations. You understand how to provide outstanding customer service, managing customer incidents and service requests within defined SLAs and KPIs.

Our engineers share a common set of characteristics and bring the experience that drives innovation and delivers client value; in particular, they:

  • Have an excellent understanding of the technology industry, including current and emerging digital strategies, solutions and trends.
  • An excellent understanding of Cisco’s network and security solutions.
  • Possess situational awareness to adapt and solve challenges from both business and technology perspectives.
  • Display an ability to balance strategic thinking with pragmatic operational execution and delivery, including strong client-facing and team collaboration skills.
  • Show empathy, curiosity, and a desire to challenge and constantly improve, acquire new skills and drive for results.

What Knowledge, Qualifications And Experience Are Required?

  • CCNA Minimum
  • DV Security clearance
  • 3 years + experience supporting Cisco networks and security solutions.
  • Experience in a NOC or SOC environment, providing monitoring, management and SWIM services for Cisco networks and applications.
  • A good understanding of Cisco solutions and applications: DNA-C, Prime Infrastructure, Umbrella and AnyConnect.
  • A good understanding of products such as Catalyst, ISR/ASR, ASA/FTD and ISE.
  • Excellent communicator, able to build and maintain effective relationships with customers and peers.
  • Excellent documentation skills, able to produce clear and accurate designs and documentation.
  • Ability to deliver against deadlines and within client SLAs.

Why Forfusion? 

Choose Forfusion to invest in your career and achieve your goals. You’ll progress like never before with clear milestones and a supportive team. Get training, coaching, and mentoring to reach your full potential. Our culture values flexibility, work/life balance, and teamwork, making us the ideal partner for your success.

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