Website Ex-Mil Recruitment Ltd
Ex-Mil Recruitment is for ex-military by ex-military.
Service Manager (307jc) – London Area – circa £40 – 45k + Benefits.
My client is an industry-leading lift service and maintenance company looking for a Service Manager to take command of a critical operational area. This role will suit someone who is comfortable taking ownership, managing teams, and ensuring standards are met every day, and you will be responsible for a number of clients within the London and Surrounding area, and the day to day management of a team of 3 – 4 engineers.
If you’ve led teams, managed schedules, handled escalation issues, or delivered technical services under pressure, your skills are highly transferable here.
The Role – Your Mission
- As Service Manager, you will be responsible for the smooth running of daily operations, the leadership of a professional engineering team, and the delivery of a reliable, high-quality service to key clients.
- You will act as the first point of escalation, ensuring problems are resolved quickly and professionally, while maintaining strong relationships with customers and internal stakeholders.
- Strong performance will be recognised, with clear progression opportunities available.
Key Responsibilities
Leadership & Command
- Lead and manage a team of engineers and administrators
- Hold structured weekly reviews with the Regional Manager (performance, priorities, outcomes)
- Coordinate closely with the Administration Manager to ensure systems and processes run efficiently
Operations & Planning
- Oversee day-to-day operational planning and scheduling
- Manage the company management system, ensuring accurate records and compliance
- Use data and reporting to monitor performance and improve delivery
Engineering & Technical Oversight
- Plan and schedule engineers’ work to ensure timely and effective service
- Oversee maintenance and technical works, ensuring safety and quality standards are met
- Support mobilisation of new contracts and services
Client & Key Account Management
- Manage key client accounts and maintain strong professional relationships
- Act as the escalation lead for operational issues, providing calm, decisive solutions
- Ensure a smooth handover and delivery when new contracts go live
Who They are Looking For
This role is well suited to veterans with backgrounds such as:
- SNCO / WO (REME, Royal Engineers, RAF Tech, RN Engineering)
- Officers with operations, logistics, engineering or facilities experience
- Service leavers with leadership, planning, or asset-management experience
To be eligible for this role you will need the following:
- Clean UK driving licence
- Good standard of Maths and English
- NVQ Level 3 (or equivalent professional qualification) or higher
- Willing to undergo DBS clearance (client requirement)
As well as the following skills & attributes
- Proven leadership and people-management experience
- Strong organisation and planning skills
- Confident communicator (written and verbal)
- Calm under pressure with a problem-solving mindset
- Comfortable working with management systems, schedules and data
- Strong sense of accountability and service delivery
In return they are offering a good starting salary of up to £45k, a 10% annual performance bonus, company electric vehicle, 25 days + Bank Holidays, company pension and ongoing career and personal development which leads to promotion opportunities.
My client seeks veterans as they come from a clear structure and accountability mindset, and you have a clear leadership-led culture and mission focused mindset which is what they are seeking for the company as a whole and are seeking to recruit individuals who are seeking to join a company that will also invest in the company at the same time they invest in you.
For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or jc@ex-mil.co.uk or via the website www.ex-mil.co.uk