West Midlands Metro Careers

Start and grow your career at Metro

Why work for West Midlands Metro?

Our colleagues are integral to our continued success, which is why we are always on the lookout for passionate individuals who can support us as our network grows. We pride ourselves on being a great place to work in an environment where colleagues are valued and offered life-long career opportunities.

With our industry-leading training academy, our colleagues can fulfil their potential no matter their role. Developing our team is important to us, which is why we offer continuous training to enable colleagues to build a career they can be proud of. Whatever your background or experience we can support you to achieve your potential and gain new skills. So, if you are interested in being part of our journey, making a fresh start and meeting new people, then look no further and join our team!

Watch our Colleague Testimonials

We recognise the importance of a diverse and inclusive environment and aim to reflect the communities we serve with a workforce that represents them. We continue to welcome and encourage applications from everyone regardless of gender, ethnicity, age, disability, religion and sexual orientation.

Our Service Departments

Infrastructure

Our Infrastructure Team works behind the scenes to keep the tram network safe and secure for everyone. They manage, maintain and repair the essential infrastructure—including tracks, buildings, equipment and the overhead electrification system—ensuring everything that supports the Metro service is in top condition for reliable and safe travel.

Service Delivery

Our Service Delivery Team ensures the smooth and reliable operation of our tram network. They are responsible for planning, allocating, directing and coordinating all aspects of service delivery—covering both the operational network and tram services—so that journeys run safely, efficiently, and on time for our customers.

Service delivery roles include Network Controller, Customer Experience Officer, Crew Supervisor, Operations Planner, Drivers, Manager and more.

Rolling Stock

Our Rolling Stock Team ensures that every tram in the Metro fleet is safe, secure, and ready for service. They manage all aspects of maintenance and repairs, including electrical and mechanical works, fault investigations, bogie overhauls and wheel profiling using the wheel lathe—ensuring smooth and reliable travel. Through their expertise, we consistently deliver a safe, dependable and sustainable service for our customers.

Rolling stock roles include Rolling Stock Manager, Maintenance Technician, Fleet Introduction Engineer, Lead Technical Support Engineer and more

Our Internal Departments

Commercial

Our Commercial Team is focused on delivering a safe, secure, and reliable transport service while attracting and retaining customers through improved experiences. They manage revenue generation and recovery, support customer engagement and use data insights, communications and colleague involvement to enhance the overall service across our network.

Finance

Our Finance Team plays a key role in keeping the business running smoothly. They manage strategic budgeting, oversee day-to-day financial operations, maintain accurate records and ensure effective cash flow and cost control—helping us deliver a reliable and sustainable service for our customers.

Quality, Health, Safety & Environment (QHSE)

Our QHSE (Quality, Health, Safety & Environment) Team is dedicated to ensuring the safety and security of our colleagues, customers and the wider network. They manage and continually improve our health and safety procedures, implement ISO-accredited management systems, carry out audits and enhance training to maintain high standards across all areas of the business.

Human Resources (HR)

Our HR Team is committed to supporting the recruitment, development, and well-being of colleagues across the network. They ensure we attract and retain talented individuals, foster growth through training and support and maintain a positive working environment—all while complying with national and local employment legislation.